IT Infrastructure Sr. Analyst

Job Purpose:

Develop and maintain IT infrastructure and communication facilities to ensure system availability and smooth operations, supporting the company’s business needs.

Key Responsibilities:

• Develop IT Outsourcing Infrastructure team capabilities to meet Service Level Agreements (SLA).
• Initiate and resolve infrastructure issues to prevent business operation disruptions.
• Review and manage third-party supplier engagements for hardware, software, and IT services.
• Assess procurement processes to ensure uninterrupted IT services for users.
• Evaluate and ensure timely resolution of user requests and IT infrastructure issues in line with SLA.
• Maintain accurate documentation of IT assets and configurations.
• Drive the adoption of the latest IT infrastructure technologies to keep systems up to date.

Qualifications:

• Minimum Bachelor’s degree (S1) in Computer Science, Computer Engineering, or related fields. Non-IT degrees may be considered with strong technical experience.
• Analyst: At least 3 years of experience in IT infrastructure support or systems administration.
• Senior Analyst: At least 6 years of experience, ideally with supervisory or project leadership exposure.
• Certifications in Microsoft, AWS, or ITIL are a plus.

Technical Skills:

• Installation, configuration, and maintenance of hardware and software.
• Network administration (LAN/WAN/VPN).
• Cloud infrastructure (AWS, Azure).
• Project management, analytical, and problem-solving skills.
• Organizational and documentation skills.
• Proficiency in English.

Working Conditions:

• Primarily office-based, with work often performed standing or sitting for extended periods.
• Comfortable indoor environment.
• Requires attention to detail, especially when reading precise data.
• Work may be repetitive.