Technical Service - Pipe Extrusion and Compounding Sr. Engineer

Date: 09-Nov-2021

Location: CAP - Jakarta, Indonesia

Company: PT Chandra Asri Petrochemical Tbk.

Chandra Asri is the Indonesia’s premier petrochemical producer with an integrated plant incorporating world class, state of-the-art technology and supporting facilities. We operate the country’s only Naphtha Cracker producing high quality Olefins and Polyolefins, and is the sole domestic producer of Styrene Monomer and Butadiene.

As one of the largest petrochemical companies in the region, Chandra Asri ensures our customers’ satisfaction, which has been leading the growth of our market share within the last decade. This growth is a result of good corporate governance and prudent financial management. Businesswise, we are committed to establishing and integrating global partnerships while never compromising on service. Investing in our workforce as well as engaging in equitable corporate responsibility programs is at the heart of everything we do and is integral to our business.


We are looking for potential and high caliber talent for the above position who is keen to grow with us as we develop our new Chandra Asri plant. 


Job Description:

  • Plan and conduct a routine visit to Pipe Extrusion and Compounding customers
  • Receive and handle Pipe Extrusion and Compounding customer complaints on company’s products at any time and have the complaints resolved immediately, follow up on a recorded negative feedback either through a telephone call or by making an impromptu/routine visit- to any customer experiencing product quality or other issues and coordinate with related departments in finding the root cause of a problem, and provide the technical solutions in accordance with customer expectations. 
  • Conduct training and educate customers through seminars/presentations about the products and its application technology to broaden customer’s knowledge and ensure the proper product usage.
  • Conduct coordination meeting regularly to ensure product quality, new application prospects, and other latest information.
  • Control schedules of Material Development trial and new and existing applications by preparing sample and collaborating with respective departments to ensure sample products are delivered according to agreements and as scheduled for trial by the customer.
  • Conduct a trial with the customer by providing process guidelines to the new or existing customers. 
  • Create a breakthrough in promoting new products, help and give new ideas to company in making improvements and changes to the existing product, and assist Technical Service & Product Development (TSPD) in developing new product applications.




  • S1 Chemistry, Chemical Engineer, Material Engineering, Metallurgical Engineering, Mechanical Engineering, Environmental Engineering
  • Minimum 7 years experience in Technical Service or related fied, experience in HDPE Pipe Industry & Water Treatment
  • Have knowledge about pipe extrusion and compounding
  • Good communication skill in English both spoken & written, also good negotiation skill & dealing with people.
  • Proficient using computer application (Ms. Office)
  • Having growth mindset, fast learner, resilient & early adaptive


This position will be place at Head Office Jakarta